Refund

RETURN OF PRODUCTS AND RESTITUTION OF MONEY

  1. There is a maximum of 7 days to request a refund, once received by the buyer. After this period, the amount paid will not be refunded, even if the product is returned. The buyer must show evidence (photos, video) that the product suffered severe damage during transport, or that it arrived with severe defects, and that it is unusable.

  2. If the buyer does not receive and review the shipment (for example, because it is held in customs and the customer does not release it, or because there is no one to receive it, or because the customer refuses to receive it, etc.) and the product is returned or lost, it is not considered a refund and the money is not refunded.

  3. If there is a minor anomaly in the Pampa Loom product, we will send you the broken or missing parts, not requiring a refund, and the costs of this shipment will be borne by Pampa Loom.

  4. If you change your mind regarding your purchase, you can request the refund within 5 days of ordering. After this period it is considered an effective purchase.  

  5. If a problem occurs with the payment platform in the payment process, and the money is not deposited in the Pampa Loom account, but is retained, lost, etc. by the platform, the buyer must dispute the refund with the platform, since Pampa Loom does not handle that process.

  6. If the refund is due, Pampa Loom will deposit the returned money in a bank account indicated by the buyer.